Social service provision in Champaign County suffers from shifting services and gaps in support – 211 helps greatly by providing a live phone operator and directory to connect people to available services. While enormously valuable for its compilation of information, 211 uses outdated models for search and distribution that hinders its efficacy. Community partners and the Community Data Clinic worked together to design an intuitive web interface and robust data infrastructure to encourage use and feedback for the directory. With members of its Township client base, we study how service provision might be enhanced via access to a real-time mobile application developed to improve the accessibility and accuracy of the information stored in local community service directories.