Community Data Clinic


Champaign County Resources

Social service provision in Champaign County suffers from shifting services and gaps in support – 211 helps greatly by providing a live phone operator and directory to connect people to available services. While enormously valuable for its compilation of information, 211 uses outdated models for search and distribution that hinders its efficacy. Community partners and the Community Data Clinic worked together to design an intuitive web interface and robust data infrastructure to encourage use and feedback for the directory. With members of its Township client base, we study how service provision might be enhanced via access to a real-time mobile application developed to improve the accessibility and accuracy of the information stored in local community service directories.

The Team

Get to know the team of the Champaign County Resources project.

Director, Lead Research Team
NCSA SPIN Fellow & User Experience Designer


Learn more with publications from Champaign County Resources.





Community Projects, Community Impacts

The community co-designed a website called Champaign County Resources – CCR. CCR offers a social media-style directory under the principles of preserving a human perspective of the crisis of its visitors, encouraging exchange with others in crisis, and collaboration between social services agencies. The new website allows our communities to browse an easily navigable, and multilanguage service. Visitors can easily share resources with others and make visible inaccurate information to prevent frustration in service provision. To make this project possible, community engagement was fundamental. Through workshops and demos, we reached out and collaborated with 45 social service providers, clients, and other community directories.

1 framework

to design accountable and fluent communication between service providers, resources seekers, and local authorities to overcome human crises.

50 members

in a community of practice who attended information sessions, provided feedback on CCR design, and updated their listings.

1000+ human services

to serve Champaign County residents with updated information, gender inclusive and disabilities accesible.